Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage the emotions of one’s self, and of others. Emotions have the potential to get in the way of our most important business and personal relationships. According to John Kotter of Harvard Business School: “Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else – it is not a question of strategy that gets us into trouble; it is a question of emotions” This two day workshop will demonstrate how to model and create an atmosphere that fosters and encourages emotional intelligence. Explore cutting-edge developments in leadership theory to help you better manage emotions and relationships within yourself and within your team while improving your overall performance. As well, you will learn how to leverage emotions for greater purpose and performance in all aspects of your life.
Leadership and Business Skills
With the globalization of the IT market, there has been a dramatic transformation in the role of IT professionals. It no longer suffices for them to solely master their traditional roles as system developers and service providers. Our present business world now calls for IT professionals to function as business partners and consultants. As their job scope continues to expand, they are also beginning to take on additional managerial and leadership responsibilities which require that they develop their business skills to have a better sense of the big picture. While this may seem like a lot of hats for technical professionals to wear, ACRA can provide them with the additional leadership and business skills training they need to excel in their role.
With its comprehensive approach, ACRA’s innovative curriculum takes Information Technology Training to another level. While our courses are all centered on Information Technology, they also focus on business skills training to provide IT managers with the knowledge and tools for making informed decisions and taking strategic action. ACRA’s courses deliver updated technical data as well as a broad spectrum of basic managerial techniques skills. In addition, they explore current trends that will considerably impact the future of the IT market. As effective leaders, IT managers must not only comprehend these trends from a technical standpoint, but also be able to assess their strategic implications upon the organization going forward.
By taking any one of these courses, your professionals are well on their way to learning additional management skills that will significantly contribute to the overall success of your IT team. Course attendees will learn how to successfully communicate internally as well as externally with clients. They will explore the various consulting skills and methods needed for creating viable solutions for their clients. Attendees will also learn proper time management skills and techniques to help them facilitate meetings and ensure that they are productive. In addition, attendees will explore problem solving and decision-making techniques. For those IT managers who must lead the way to organizational success, ACRA offers leadership training to help them develop the leadership skills necessary for navigating in today’s challenging global environment. Many of our courses also include hands-on practice and role-playing so that the trainees can receive individual coaching and feedback to maximize their learning.
No matter what your present career level, ACRA has a training course to fit your professional needs and help you be more effective in your existing role. The end result is a more efficient and productive IT professional whose managerial skills will lead the way in having a distinctly positive impact on your organization.
Studies show that effective writers spend 40% of their time planning projects, 25% of their time writing, and 35% revising and editing; inefficient writers spend more time overall on projects and tend to be less satisfied with the results. Why? They spend too little time planning and too much time tinkering. To become an effective and efficient writer, you need to harness the writing process. Effective Business Communication Skills Program helps professionals reacquaint themselves with old, forgotten rules; meet some new ones and discover their communication strengths. The program is interactive, has group discussions and exercises to teach practical and applied grammar, structure, mechanics and writing styles that go beyond the fundamentals taught in school or most writing classes.
Leadership is crucial to individual and organizational success in today’s challenging global environment. Leaders conceive and initiate strategies that create and sustain competitive differentiation and advantage. This course focuses on leadership as a process and emphasizes that managers can become leaders if they choose to do so. The basic premise of this course is that we know leaders by what they do. The course presents basic leadership concepts and the essentials that every effective leader practices. The course then examines core leadership behaviors and the results of applying them. Ground rules for job success in today’s information age are evaluated. The final portion of the course addresses ethical considerations in leadership, and thoroughly explores the leader’s role in creating, inspiring, and maintaining an ethical climate.
Learn how to plan and effectively facilitate meetings of any size using proven facilitation techniques that will ensure your meeting objectives are achieved. This course also covers how to plan and facilitate JAD type user requirements gathering sessions, data modeling sessions, Use Case development sessions, and general user requirements gathering and validation sessions. Several case-study driven workshops and simulations provide all participants with full hands-on facilitation practice, as well as the opportunity to learn and practice strategies to manage difficult participants, and facilitate meetings where you must take an active role in the meeting in addition to acting as the meeting facilitator. Participants also learn how to handle conflict between participants, and receive individual coaching and feedback to maximize learning.
This course shows you how to address the needs of your readers and teaches you how to write letters, emails, and short reports that are clear, concise and persuasive. The skills learned will immediately improve the productivity of writers and their readers.
This 2-day training course involves participants in realizing their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognize differences and when not to be assertive.
This 2 day program will equip participants with the skills to interact effectively with colleagues, friends and family members in formal and informal situations. Participants will study the different styles of communication and how to respond to these appropriately. Participants will learn about the importance of non-verbal communications and the significance of first impressions. They will learn how to build relationships through the power of effective communication.
Throughout both days there will be several exercises, tools and techniques presented and used to illustrate and practice the principles discussed.
Develop your effectiveness as a negotiator and gain insight and understanding about your personal negotiation style. Learn how to improve and practice the skills and behaviours that will maximize your negotiation effectiveness. Learn how to achieve win/win results. Participants gain theoretical and practical experience through a combination of discussion, workshops and negotiation role-play.
This two-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.