Studies show that effective writers spend 40% of their time planning projects, 25% of their time writing, and 35% revising and editing; inefficient writers spend more time overall on projects and tend to be less satisfied with the results. Why? They spend too little time planning and too much time tinkering. To become an effective and efficient writer, you need to harness the writing process. Effective Business Communication Skills Program helps professionals reacquaint themselves with old, forgotten rules; meet some new ones and discover their communication strengths. The program is interactive, has group discussions and exercises to teach practical and applied grammar, structure, mechanics and writing styles that go beyond the fundamentals taught in school or most writing classes.
Leadership is crucial to individual and organizational success in today’s challenging global environment. Leaders conceive and initiate strategies that create and sustain competitive differentiation and advantage. This course focuses on leadership as a process and emphasizes that managers can become leaders if they choose to do so. The basic premise of this course is that we know leaders by what they do. The course presents basic leadership concepts and the essentials that every effective leader practices. The course then examines core leadership behaviors and the results of applying them. Ground rules for job success in today’s information age are evaluated. The final portion of the course addresses ethical considerations in leadership, and thoroughly explores the leader’s role in creating, inspiring, and maintaining an ethical climate.
Learn how to plan and effectively facilitate meetings of any size using proven facilitation techniques that will ensure your meeting objectives are achieved. This course also covers how to plan and facilitate JAD type user requirements gathering sessions, data modeling sessions, Use Case development sessions, and general user requirements gathering and validation sessions. Several case-study driven workshops and simulations provide all participants with full hands-on facilitation practice, as well as the opportunity to learn and practice strategies to manage difficult participants, and facilitate meetings where you must take an active role in the meeting in addition to acting as the meeting facilitator. Participants also learn how to handle conflict between participants, and receive individual coaching and feedback to maximize learning.
This course shows you how to address the needs of your readers and teaches you how to write letters, emails, and short reports that are clear, concise and persuasive. The skills learned will immediately improve the productivity of writers and their readers.
This 2-day training course involves participants in realizing their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognize differences and when not to be assertive.
This 2 day program will equip participants with the skills to interact effectively with colleagues, friends and family members in formal and informal situations. Participants will study the different styles of communication and how to respond to these appropriately. Participants will learn about the importance of non-verbal communications and the significance of first impressions. They will learn how to build relationships through the power of effective communication.
Throughout both days there will be several exercises, tools and techniques presented and used to illustrate and practice the principles discussed.
Develop your effectiveness as a negotiator and gain insight and understanding about your personal negotiation style. Learn how to improve and practice the skills and behaviours that will maximize your negotiation effectiveness. Learn how to achieve win/win results. Participants gain theoretical and practical experience through a combination of discussion, workshops and negotiation role-play.
This two-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.
Using a best-practices approach, participants discover how to create a relevant framework for managing expectations in both project and service focused environments. Participants learn proactive techniques and approaches for setting and managing expectations that contribute to productive business relationships, as well as how to determine what is “behind” ambiguous requests and statements. Participants also learn effective strategies for pro-actively communicating unexpected news and events, and how to manage conflict. Workshops and a case study reinforce the lecture and discussions.