ITIL Certification

Information Technology Infrastructure Library (ITIL) is the most commonly used set of practice for managing IT services.  This approach is concentrated on aligning the services of the Information Technology sector with the needs of the general business industry and its core business processes.  ITIL guides organizations on the optimal use of IT as a tool for facilitating business development and change.  It also provides definitions for procedures and tasks that are used in a general manner to establish a baseline that allows for planning, implementing and measuring IT services.  In addition, this framework contributes to the institution of a minimum level of organizational competency.

So, which one of your employees would benefit from ITIL Training and Certification?  Most IT professionals from support staff to business analysts and managers would in fact gain tremendous value from this training since ITIL distinctly represents the industry’s best practices.  In addition to the positive impact that your IT professionals will get from their ITIL Certification Training and Certification, your organization will also see a dramatic improvement in its IT services and overall efficiency.

There are a number of advantages for IT professionals to pursue ITIL Training:

• Enhances skills development
• Improves their job productivity
• Yields better implementation of IT service management processes
• Develops their management skills

 

There are also a number of benefits for IT professionals to take the ITIL Certification Exam and ultimately obtain their ITIL Certification.

• Establishes and shares best practices
• Influences the additional certification of other IT professional within the organization, leading to a distinct advantage over the competition

 

ITIL Certification Exams

ACRA Training Courses and Certifications

**NOTE:  It is mandatory to have ITIL V3 Foundation Certification before pursuing an Intermediate ITIL Certification.**

The ITIL V3 Intermediate Certifications test your knowledge in specific ITIL processes. ACRA offers those taking ITIL Certification Training courses the opportunity to learn processes at a deeper level and gain the knowledge to implement the processes.

The ITIL V3 Intermediate Certifications are comprised of 9 individual Certification courses split among two streams: Lifecycle and Capability.

• The Lifecycle stream consists of five Modules/Certifications which focus on the Service Lifecycle and are concerned with management and control rather than design and implementation.

LIFECYCLE CERTIFICATION COURSES
MODULE 1	ITIL Intermediate: Service Strategy
MODULE 2	ITIL Intermediate: Service Design
MODULE 3	ITIL Intermediate: Service Transition
MODULE 4	ITIL Intermediate: Service Operation
MODULE 5	ITIL Intermediate: Continual Service Improvement

• The Capability stream consists of four Modules/Certifications which focus on the design and implementation of ITIL processes.

CAPABILITY CERTIFICATION COURSES
MODULE 1	ITIL Intermediate: Release, Control, and Validation
MODULE 2	ITIL Intermediate: Planning, Protection, and Optimization
MODULE 3	ITIL Intermediate: Operational Support and Analysis
MODULE 4	ITIL Intermediate: Service Offerings and Agreements

 

In the end, adhering to the ITIL framework promotes better IT cost management, which will impact your organization’s productivity and profits. It today’s competitive job market, it is critical to support the training and certification efforts of your IT professionals so that they may be effective contributors to your organization’s overall efficiency.