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Managing Expectations

Overview

  • Course Code: P06B
  • Duration: 2 days
  • Price: $1095

    • Using a best-practices approach, participants discover how to create a relevant framework for managing expectations in both project and service focused environments. Participants learn proactive techniques and approaches for setting and managing expectations that contribute to productive business relationships, as well as how to determine what is “behind” ambiguous requests and statements.

    Participants also learn effective strategies for pro-actively communicating unexpected news and events, and how to manage conflict. Workshops and a case study reinforce the lecture and discussions.

    AudienceTop Of Page

    Anyone who want to improve interpersonal business relationships and improve their communication skills.

    TopicsTop Of Page

    Participants of this seminar will learn:
    • Differentiate between expectations and requirements
    • Develop a simple yet effective proactive approach to managing expectations
    • Decode and understand the “hidden meaning” behind ambiguous statements and requests
    • Communicate unexpected or unpleasant news
    • Communicating unexpected news
    • Active listing
    • Asking effective questions