Overview
Throughout both days there will be several exercises, tools and techniques presented and used to illustrate and practice the principles discussed.
AudienceTop Of Page
Anyone looking to develop themselves and advance in their careers.TopicsTop Of Page
Day 1 (Understanding Personal Influence)- Background, definitions
- Types of influence
- How influence works – how we can use or misuse it
- Understanding personality
- a. Your style
- b. Others’ styles
- Factors that affect our style
- The 4 general personality types (looking at the pragmatic and the emotional)
- Personality types – conflict resolution grid (looking at assertion and cooperation)
- The Johari window
- The power of perception
- Effective listening
- Gentle persuasion
- Communication and presentation skills
- Preparing for a situation (e.g. negotiation, discussion, meeting, confrontation…)
- Clarify your desired outcome
- Distinguishing needs from wants
- During the situation – what to look for, how to behave
- Information exchange
- Giving and receiving feedback
- Establishing a rapport
- Getting down to business – reasoned and fair discussion
- Reaching agreement
- Dealing with, and learning from, disappointments
- Personal Effectiveness
- Recap, review
- How to influence people when you are not the boss
- Personal presentation – how we look and dress
- Cultural considerations
- More emphasis on influencing through formal presentations
- Influence how situations are viewed
- Influencing the actions of others (social and emotional factors)
- Timing your approach
- Using Information and analysis
- Affecting change in the organization