Overview
This 2-day interactive workshop provides the methodology and skills required to facilitate well-formed client requirements sessions.
AudienceTop Of Page
This course is applicable to Business Analysts and others who are involved in gathering and documenting project requirements for business systems and user needs.ObjectivesTop Of Page
On completion of this course, participants will be able to:- Understand and apply the role of the Facilitator in the Business Analysis context
- Plan a series of meetings using a top-down approach that guides stakeholders to work from the general to the specific
- Determine the right meeting sizes (number of attendees) and compositions over the course of an initiative
- Prepare for a meeting by conducting pre-meeting interviews, determining inputs and outputs, developing meeting objectives, agendas, scripts and more
- Perform stakeholder analysis, ensuring everyone is represented and that their agendas are identified
- Conduct requirements meetings using a wide variety of formats such as Brainstorming, JAD, one-on-one interviews and more, and know when to use which elicitation approach
- Define ground rules and roles for a meeting
- Be proficient using a toolkit of facilitator techniques, such as polarity mapping, force-field analysis, de Bono Six Thinking Hats, root-cause analysis and more - and know which tool to use in which situation
- Respond effectively to common challenges such as territorial and sensitivity issues and incomplete attendance
- Formulate different types of questions over the course of a meeting – and be able to adapt questions and facilitation style to participant personality types
- Manage conflicts for a positive outcome while keeping the meeting on track
- Employ decision-making techniques to assist the group in ranking and prioritizing requirements