Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127

Warning: strtotime() [function.strtotime]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 126

Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for 'EST/-5.0/no DST' instead in /home/acratrai/public_html/wp-content/themes/_classes/LandingPage.php on line 127
Customer Relationship Management: From Philosophy to Systems to Social Media

Customer Relationship Management: From Philosophy to Systems to Social Media

Course# CRM002

 

Duration:  2 days

 

Course Overview

 

CRM, The Philosophy

  Customer Focus and the Paradigm Shift

  Impact of CRM on Relationships and the Organization

  Why an Organizations Needs CRM

  Offer New Products and Services to Existing Customers

 

CRM, Identifying Your Customer

  Internal vs. External Customers

  Personalized Service

  Who is Your Customer?

  Find Your Customer, then Find Products to Fit Their Needs

  What are Your Customers' Expectations?

  Enhance the Customer's Experience

  Integrate the Customer with the Customer-Focused Solution

 

CRM, The Process:  Customer Lifecycle and CRM Business Processes

Customer Lifecycle:   Target, Find, Understand, Attract, Qualify, Close, Learn from, Develop

CRM Functions:  Sales Force Management, Customer Servicers, Marketing, Business Intelligence

  Positioning Your Organization for CRM

·              Measuring CRM

·              Characteristics of Excellent CRM

·              Measuring Customer Service

·              Problems in CRM

·              Process Analysis in CRM

 

 

CRM, A Marketing Strategy

 

  Using Tools to Measure Your Marketing Efforts

  Business / Customer Intelligence

  CRM Tools, Your Website and the Internet

 

CRM, A Solution

 

  The Role of Technology in CRM

  Marketing, Sales and Order Management

  Collecting Data about Your Customers

  CRM System Components

  Examples of CRM System Tools

 

CRM, Communication and People

 

  Communication as a CRM Activity

  People and CRM

  Business, Customers and Social Media

 

 




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