ITIL Foundation Certification Version 3 (includes exam)

Course Title: ITIL Foundation Certification Version 3 (includes exam)

Course #: IT05

Duration: 3 days

Overview:

This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training program with the necessary information required to successfully achieve ITIL V3 Foundation certification. This course is comprised of 75% lecture covering ITIL common language, concept overview of the Service Lifecycle, and ITIL V3 models and process goals, activities, and relationships. There is enhanced learning through extensive exercises and daily homework assignments to review and consolidate the learning throughout the day, and to prepare for the Foundation V3 certification exam. The exam is typically scheduled for the morning after the last day of class.

Description:

• An effective lecture designed at achieving a clear understanding the new ITIL V3 Best Practice and Service Management lifecycle model
  
• To provide participants with a strong understanding of the ITIL V3 Service Lifecycle models and framework, its common language, processes definitions and relationships, benefits and goals.
  
• To provide participants a firm foundation in IT Service Management best practices, the knowledge and pre-requisite to prepare for the ITIL V3 Foundation Certification exam.

Topics:

• The Foundation Level Training covers the following topics:
  Overview of the drivers for ITIL V3
  Key differences between ITIL V2 and ITIL V3 – What are the major changes?
  New concepts, definitions and terminology
  Key interfaces
• Introduction to the ITIL V3 Services Lifecycle approach and its key concepts
  Including control and governance
  Key roles
• Exposure to:
  The Service Lifecycle approach and components of each stage within the lifecycle
  The benefits if adopting ITIL V3 Best Practice
  The main components (the new books) within the 5 stages in the lifecycle:
  
  Service Strategy: Service Portfolio, Financial Management
  
  Service Strategy: Availability Management, Capacity Management, Continuity Management and Security Management
  
  Service Transition: Change Management, Configuration Management, Release Management and Knowledge Management
  
  Service Operation: Incident Management, Request fulfillment and Problem Management
  
  Continual Service Improvement: KPIs, Metrics, Reports & Management Information and Service Level Management

Next Steps

• The future of ITIL Qualification
  What will happen to current certifications and qualifications?
• When should we start adopting ITIL V3 concepts?
  Do I have to read all the books?
  What will happen to our ITIL V2 investments?
  Will tools still satisfy ITIL?
• How does ITIL V3 map to other quality standard such as ISO/IEC 20000

Prerequisites:

None

Audience:

IT professionals interested in understanding the content and concepts of the new ITIL V3, as well as understand the differences with previous ITIL V2

• Executives and key stakeholders
• Process Owners and Managers
• Senior technical and operational staff
• IT professionals and Consultants
• IT customers