ITIL Foundations
Course Title: ITIL Foundations
Course #: IT01
Duration: 3 days
Description:
A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL® best practice framework, V3.
Topics:
Audience:
Anyone working in the delivery of IT services.
Prerequisites:
None
Examination:
An independent examination body awards the Foundation Certificate in IT Service Management after participants received a passing grade on the examination. The examination is 60 minutes in duration and consists of 40 multiple-choice questions.
Course #: IT01
Duration: 3 days
Description:
A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL® best practice framework, V3.
Topics:
- EXIN approved program trainer
- Comprehensive course binder with slides
- Exercises + Case study
- Practice Exam
- Access to on-line course material
- On-site exam
Audience:
Anyone working in the delivery of IT services.
Prerequisites:
None
Examination:
An independent examination body awards the Foundation Certificate in IT Service Management after participants received a passing grade on the examination. The examination is 60 minutes in duration and consists of 40 multiple-choice questions.
Clients
