ITIL Service Manager
Course Title: ITIL Service Manager
Course#: IT03
Duration:
Option 1: 10 days plus 1.5 days review and two 3-hour exams which are written on two separate days
Option 2: 6 intensive days plus two 3-hour exams which are written on two separate days.
Description:
The Service Manager program moves beyond the theory of ITIL and looks at the implementation challenges and rewards. The ITIL Service Manager program is much more than a course to teach the ITIL theory. In fact part of the assumed prior knowledge before joining this program is a thorough understanding of the ITIL concepts and fundamentals.
In all aspects of management there are many more ways to fail than there are to succeed. It is the internal motivation of leaders that drives the desire to make improvements and persevere when the going gets tough.
The ITIL Service Manager program will equip you with a variety of new skills, techniques, knowledge and ability to deal with the challenges and help you to realize your desire to be held in a high regard by your colleagues and peers.
Description:
Participants (minimum 6, maximum 16) will understand what is required to apply the ITIL framework to an organization. They will come away with proficiency in these skills:
Audience:
This program is ideal for managers, directors or consultants involved in IT Service Management, in particular, individuals responsible for improving IT service provision.
Prerequisites:
Prior to being accepted into the ITIL Service Manager Program, participants will be assessed against the following prerequisites:
Examination:
The ITIL Service Manager Program prepares participants for the two examinations leading to the Manager’s Certificate in IT Service Management, the highest level in the ITIL V2 certification program. An independent examination body awards the Manager’s Certificate In IT Service Management after participants successfully pass their In- Course Assessment and receive a passing grade on each exam (Service Delivery and Service Support). With successful completion of all assessment, participants receive the Manager’s Certificate in IT Service Management.
Course#: IT03
Duration:
Option 1: 10 days plus 1.5 days review and two 3-hour exams which are written on two separate days
Option 2: 6 intensive days plus two 3-hour exams which are written on two separate days.
Description:
The Service Manager program moves beyond the theory of ITIL and looks at the implementation challenges and rewards. The ITIL Service Manager program is much more than a course to teach the ITIL theory. In fact part of the assumed prior knowledge before joining this program is a thorough understanding of the ITIL concepts and fundamentals.
In all aspects of management there are many more ways to fail than there are to succeed. It is the internal motivation of leaders that drives the desire to make improvements and persevere when the going gets tough.
The ITIL Service Manager program will equip you with a variety of new skills, techniques, knowledge and ability to deal with the challenges and help you to realize your desire to be held in a high regard by your colleagues and peers.
Description:
Participants (minimum 6, maximum 16) will understand what is required to apply the ITIL framework to an organization. They will come away with proficiency in these skills:
- Analyzing an organization’s IT infrastructure management
- Defining the IT Service Management processes. Assessing these processes
- Providing advice on how to implement organizational changes
- Designing the organizational structure to manage the IT infrastructure
- Creating written management reports
- Work with resistance
Audience:
This program is ideal for managers, directors or consultants involved in IT Service Management, in particular, individuals responsible for improving IT service provision.
Prerequisites:
Prior to being accepted into the ITIL Service Manager Program, participants will be assessed against the following prerequisites:
- Foundation Certificate In IT Service Management
- A minimum of two years experience as a manager or consultant in the field of IT Service Management
- Project management experience
- Problem analysis experience
- Excellent communication, presentation, team building, negotiation and conflict resolution skills
Examination:
The ITIL Service Manager Program prepares participants for the two examinations leading to the Manager’s Certificate in IT Service Management, the highest level in the ITIL V2 certification program. An independent examination body awards the Manager’s Certificate In IT Service Management after participants successfully pass their In- Course Assessment and receive a passing grade on each exam (Service Delivery and Service Support). With successful completion of all assessment, participants receive the Manager’s Certificate in IT Service Management.
Clients
