Course Title: Problem Solving and Decision Making Techniques
Course #: OR04R
Duration: 2 days
Overview:
This one-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
Topics:
- Solving Problems
- Brainstorming
- Metaplan
- Your Mind is Better than You Think!
- The ‘Fishbone Diagram’
- Force-Field Analysis
- The Six Thinking Hats
- Decision Making
- Tools of the Trade
- Group Decision-Making
- Ten Decision Life-Savers
Audience:Anyone whose work involves solving problems and making decisions.
Prerequisites:No previous formal knowledge or experience of Decision Making is required.