This 2-day interactive workshop provides the methodology and skills required to facilitate well-formed client requirements sessions. As a value-added, each trainee receives a Facilitator’s Job Aids manual with valuable tools for use back on the job, including standard Meeting Agenda; Ground Rules for meetings, teleconferencing and Brainstorming sessions; scripts; templates for tools such as Polarity Maps and Fishbone Diagrams and detailed meeting guides for each type of meeting a BA may be asked to facilitate over the course of the project lifecycle.
- Senior BAs
- Other BAs and PMs tasked with facilitating requirements-gathering workshops
(BA001) Business Analyst’s Crash Course – or equivalent.
- Facilitate well-formed client requirements sessions.
- Create a master plan for stakeholder analysis and engagement over a series of elicitation events.
- Plan and prepare for individual meetings with stakeholders.
On completion of this course, participants will be able to:
- Understand and apply the role of the Facilitator in the Business Analysis context
- Plan a series of meetings using a top-down approach that guides stakeholders to work from the general to the specific
- Determine the right meeting sizes (number of attendees) and compositions over the course of an initiative
- Prepare for a meeting by conducting pre-meeting interviews, determining inputs and outputs, developing meeting objectives, agendas, scripts and more
- Perform stakeholder analysis, ensuring everyone is represented and that their agendas are identified
- Conduct requirements meetings using a wide variety of formats such as Brainstorming, JAD, one-on-one interviews and more, and know when to use which elicitation approach
- Define ground rules and roles for a meeting
- Be proficient using a toolkit of facilitator techniques, such as polarity mapping, force-field analysis, de Bono Six Thinking Hats, root-cause analysis and more – and know which tool to use in which situation
- Respond effectively to common challenges such as territorial and sensitivity issues and incomplete attendance
- Formulate different types of questions over the course of a meeting – and be able to adapt questions and facilitation style to participant personality types
- Manage conflicts for a positive outcome while keeping the meeting on track
- Employ decision-making techniques to assist the group in ranking and prioritizing requirements
- Record the outcome of the meeting in the appropriate format with the right level of detail